The Awesome Add 10 Extension for Google Analytics Reporting Bliss

Ever found yourself disappointed with the numbers displayed in Google Analytics? Fret not! Today, you can easily add 10 to any number you believe to be too low. Not happy with +10? Add 1,000! And if that is not enough, “Alt. Fact” will increase the figure with a random, but high, amount.

See larger screenshot

Never again show numbers in the red! Never again feel embarrassed about your data!

It will now be big and great. So big, and so great (really great.)

Some may call these numbers fake, but we’ve seen them in other places before. So they do exist.

Oh, and this is something that failing Adobe Analytics could never do. Sad.

Make Analytics Great (Bigly Data) Again!

Get the Extension for Chrome here!

Use at your own risk.

What Separates Exceptional from Ordinary in Conversion Optimization

By: Joni Lindgren

Conversion optimization is bigger than A/B-testing. It is to learn about users from data and to use that when you make decision about your communication or product. Speed in accessing that data and turn it to insights is what separates exceptional from ordinary because the faster a company can learn the bigger it can win. Speed is accomplished in two ways;

1. By wasting as little time as possible

2. Maximizing the amount of knowledge within the organisation at any given moment

Conversion optimization is bigger than A/B-testing. It is to learn about users  from data and to use that in decision making to reach business goals. Faster.

When I started out with conversion optimization, freshly squeezed and naively happy, I threw myself in to client tasks. I hypothesized and pushed out A/B-tests and occasionally I experienced what most optimizers do: not all people in the client organization was so keen on my ideas even though my variations won, it didn’t get implemented because of politics and opinions. I was loosing valuable time on organizational issues. So I stopped doing it like that and developed a different way of starting up new clients that would help me help them better. 

Assessing “readIness” before starting Will help you a lot

I started conducting an assessment to understand what was missing at a company for them to be able to both succeed with A/B-testing and actually use the insights it brings. You have probably read some posts on the topic of what you need to succeed with conversion optimization and I agree with it all but process and culture are the enablers of all the other stuff so I started from there. The assessment looks like this:

  1. Determine organisational readiness in process and culture
  2. Help the client understand their desired impact from doing conversion optimization
  3. Map out desired approach to conversion optimization in respect to step 1 and 2. (see model below)
  4. If needed: Take required actions to increase readiness to be able to reach desired approach

Outfox 3 approaches to conversion optimization

From my experienced there are generally three different ways that companies can do conversion optimization. I call them Detached, Attached and Integrated. The integrated approach is the one with the highest impact on bottom line because this is where your testing velocity has its max potential and the learning curve can reach steepest. For the scope of this blog post I will only give a brief description to each approach below.

CO copy

 

  • Detached – conversion optimization is separated from the “regular” processes. Usually but not exlusively performed by outside expert(s).
  • Attached – conversion optimization is a
    • an in-house consultancy that helps other departments when they want help
    • A role or tactic in one department, often marketing
    • an extern specialist is assigned to do the same.
  • Integrated – conversion optimization methodology and process is applied to or combined with other existing processes not exclusively in one department.

Every company should choose the approach that fits the organisational readiness and desired outcome. If you don’t have the readiness or desire to do an integrate approach you should obviously not do it. As you can see in the model, doing a detached approach still has an impact. Just not as high.

Company readIness: Process & Culture

I know you know why the process is important. To do anything at scale demands a structure. But why culture? Because of mandate:

Mandate has two legs and we need both. The official one you get from the bosses is called buy-in. You find it in every list on how to succeed with CRO because it is a must. The second, unofficial mandate is not often mentioned but very often experienced. This one is earned from the co-workers and is equally important because your co-workers are creating the company culture too. They also make decisions that effects the customer experience every day. For every person opting in to the optimization process and thus giving it unofficial mandate the faster and more often your company will make decision based on insights. Lets break down how we can gain speed:

  • Wasting as little time as possible
    • minimize time spent on implementing stuff that hurt KPIs
    • faster find out if a new campaign or product update is hurting KPIs (fastest way to do this i by A/B-testing)
  • Maximizing the amount of knowledge within the organisation in any given moment
    • more research and analysis done if more people knows how ask the right questions and where to find answers
    • possibility to test more and faster if IT process is aligns to the CRO process
    • insights reaches more people

live as you learn to reach an integrated CRO-approach

I love models. I can´t get enough. And as hard as it is, I aspire to live as I learn. Therefor I highjacked the Pirate metrics framework – AARRR that is used for growth. But instead of talking about product and clients I thought of it in terms of CRO and co-workers and created a framework for how I could succeed internally to get official and unofficial mandate for CRO. Here is a fictional  example:
AARRR for CRO scaling
To reach an integrated approach is not done in a day. Even if the company has organisational readiness it will take months. at least. But it is worth it.

Ok, so show me the real life stuff – or is this just theory?

It works for me and it works for Outfox. It has changed the way we sell, initiate, run and deliver client projects. At one of our current clients the sales curve looks like this:CRO real life results

This is a year on year sales curve. Sales. Money. Not conversion rate or test results. This client invested heavily in the process of conversion optimization. Every person happily invested in understanding it and gained from it. And we did not increase traffic during this time.

By: Joni Lindgren

Patrik Gamryd Joins the Outfox Board of Directors

At the Outfox annual general meeting on March 31, Patrik Gamryd was appointed a regular member of the board. Patrik is currently CEO of InkClub. His previous experience includes acting as CEO of Dentsu Aegis Network Sweden and as chairman for several of its companies, including iProspect and Isobar.

In the Outfox board of directors, Patrik will contribute with his experience of developing companies with international operations and a global customer base.

Lars Johansson, chairman of the Outfox board, says, “Analyzing data with the purpose of increasing revenue, lowering costs, and boosting customer satisfaction is hotter than ever. We are looking forward to developing our operations together with Patrik – expanding our offering to new customer groups, creating even more value for our products and services, and increasing our international presence.”

“I’m genuinely interested in the industry that Outfox represents, and I share Outfox’s outlook on the potential going forward,” says Patrik Gamryd. “Over the years the company has been active, Outfox has achieved an impressively strong position, which I hope to be able to contribute to by further developing the company by contributing with my perspectives and experience.”

Patrik Gamryd

About Outfox
Outfox Intelligence AB is a fast-growing consulting firm that helps companies increase revenue, lower costs, and increase customer satisfaction by collecting relevant data. The company offers analysis services related to big data and conversion optimization. Outfox is one of the world’s leading resellers of Google Analytics Premium, now rebranded Google Analytics 360. The Outfox team helps companies in a wide variety of industries and in countries (together customers have operations in more than 50 countries). Several of the world’s biggest brands entrust in Outfox for the most qualified help with all aspects of digital analysis, both technical and business. Outfox is headquartered in Stockholm, Sweden.

Why Lead Generation Should Be Integrated with Google Analytics

We caught up with Jaakko Paalanen of Leadfeeder to discuss lead generation. Read our questions and his answers below.

There are a number of lead generation/identification services such as Enecto WebLeads, Apsis Lead, etc. What makes Leadfeeder unique?

Jaakko: First of all our Google Analytics connection allows you to install Leadfeeder in couple of seconds. We then backload the data from 30-days, filter out ISPs (internet service providers) and bring you automatically a list of real companies and their behaviour. Backloading data is not possible for tools which require installing a tracking script, and almost all of our competitors do it that way. Also our data updates from Google Analytics every hour, so it’s almost in real time.

Our Leadfeeder software has learned over time to filter out ISPs and so on, giving more valid data around the world compared to other GA-connectors, and it’s getting better every day.

Our custom feeds allows you to create easily lists, e.g. companies who visited “from Finland”, went to our “/pricing page”, spent over “2 minutes” in our site and are from “marketing & advertising industry”. That as an example gives you an idea how you can easily create different lead feeds and send them to your email or CRM. It’s very fast and the user interface gains every day good feedback of its’ simplicity.

You have chosen to integrate tightly with Google Analytics. Can you explain why you made that choice and how it makes for a better solution?

Jaakko: Google Analytics is scalable for different companies as you don’t have to add any more scripts to your website. Also we have good relationship to Google Analytics team which made us sure this is the right thing to do. Over 53% of companies worldwide use Google Analytics, which makes it scalable and easy to setup. With Google Analytics connection we also allow sales and marketing people to work more closely together, for better leads, and for better sales.

Can you tell us anything about your plans for future additions to Leadfeeder?

Jaakko: This year next steps are more integrations. MailChimp integration should be ready in 1-2 months. After that if you send a newsletter out and somebody clicks from there to visit your site, you can see the visitor on individual level, e.g. nils.holgersson@leadfeeder.com 12th Feb 12:00:00 visited leadfeeder.com -> /pricing -> /blog -> /blog/leadgeneration and so on.

Other updates this year include Zoho, Salesforce and MSDynamics CRM-integrations. Mobile application is coming up too, to get your leads to your pocket as you go!

Towards the end of this year we are focusing on creating Leadfeeder to become bigger Account Based Sales tool, as we call it. We integrate different CRMs, email marketing softwares and other tools to harness sales and marketing people with more relevant data and possibilities, focusing on sales people’s needs.

What would you say is the most common mistake in lead generation?

Jaakko: It’s definitely the quality of leads. Marketing can push all kinds of “leads” to sales people, but what really is a lead? A lead in my opinion is a qualified prospect, who has shown an interest already. Qualified, so that we have enough information of the prospect, and interest, so that they have visited e.g. some product page several times during last two weeks. It’s an instant signal to a sales person that there’s a need that has to be filled.

Happy Holidays!

God Jul!

Merry Analyzing and Happy New Insights!

This year we’re celebrating by making a donation to UNHCR in Sweden.

In the illustration, made by Ola Skogäng, you can see the Outfox office (it’s the floor where the lights are on.)

Outfox Now Serves Award-Winning, Sustainable Coffee

Outfox is happy to be the first employer to sign a contract with Drop Coffee Roasters to offer high-quality coffee to its employees. It’s the coffee preferred by consumers with high demands and by chefs like Mathias Dahlgren. If you are a client of Outfox, or interested in becoming one, you’re also welcome to come by for a cup of really good coffee. If you like it, we’ll even give you a refill to go. We’re currently serving Wote and Mugaya. Yes, we have a barista too. Our analysts have many skills.

Read More

Dashboard reporting helps VisitSweden benchmark its markets at a glance

VisitSweden’s mission is to promote Sweden and strengthen the Swedish brand abroad, as well as drive business to the tourism industry. The website gives information about the country, things to do and how to get around.

vsFrom the website, the visitor can discover hotels and attractions and visit their sites to make reservations. VisitSweden’s target audience is a “progressive demographic” in selected geographical areas.

Make data easy to access and absorb

Much time was spent correcting for errors in editors’ reporting, and editors also found it troublesome to do all the steps necessary for reporting.

Sometimes incorrect segments were applied or incorrect date ranges were chosen, due to editors rarely using the Google Analytics UI. With large traffic volumes and big date ranges, a solution to avoid the UI’s data sampling – while still having access to it through a visual interface – was a must.

Customized dashboards using Google Analytics API

Outfox created customized dashboards using the Google Analytics API.

The employees can now log in to the dashboard and at a glance get an overview of the desired KPIs, unsampled. They can set goals and see how the resulting KPI compares to the goal KPI.

Conversions are measured with custom outbound link tracking on clicks. Metrics, such as visits and events, are fetched daily with an automated job using the Google Analytics API.

Each market has its own segment queries which, thanks to daily fetches through the API, do not hit the sampling limits.

“Thanks to the Outfox dashboard, we are now seeing a shift in how we act in our business, all the way up to top management. Finally, we are driven, not by guesses or whims, but by data.”

– Lars Näslund, Global Marketing Coordination Manager, VisitSweden

VisitSweden's dashboard

Increased interest in analytics improves decision making

Editors don’t have to spend time choosing the right profile, applying the correct segment, finding the correct time span.

Time is now better spent working to reach the goals or understand why KPIs underperform. By getting everything at first sight, the time required to start analyzing has decreased, and this has resulted in an increased overall interest in web analytics within the organization.

“Instead of spending time just finding the correct data, editors now have time to actually analyze the KPIs.”

– David Bustos, Research Coordinator Business Intelligence and Web Analyst, VisitSweden

Goals

  • Get an easy complete global overview
  • Obtain a per-market view of website performance using KPIs for benchmarking
  • Access unsampled data for KPIs

Approach

  • Google Analytics API is used daily to fetch data for a custom-made dashboard and to reduce sampling errors
  • Outbound link tracking for measuring conversion to partners
  • Survey for measuring visitor task completion rate, logging results using Google Analytics events

Results

  • Increased interest and knowledge in Google Analytics and web analysis amongst web editors
  • Local market editors can now set KPI goals and follow up on them in one quick glance
  • Headquarters can track all markets globally, with a unified view

About VisitSweden

  • Sweden’s official website for tourism and travel information
  • Co-owned by the Swedish Government and the Swedish tourism industry
  • www.visitsweden.com

About Outfox

  • Google Analytics Certified Partner
  • Outfox provides a wide range of Google Analytics services, focusing on all aspects of the product; technology, business, analysis, and development.