As a Google Analytics Premium customer through Outfox, you have access to a team of support specialists who can help you with questions about your implementation, data discrepancies, and the reports found in Google Analytics.
Your main point of contact has received information about how to contact Outfox by phone and e-mail during office hours as well as during after-hours.
We’re available to help at any time by email or telephone, but please remember that after-hours support is reserved for P1 or “System Down” issues. P1 issues are situations where (1) multiple users are unable to access the interface or (2) reports show no data. Before submitting a P1 issue, check to see if the issue has already been reported on the Google Analytics status dashboard at www.google.com/analytics/status.
Should you require assistance with such a P1 issue outside of normal business hours (9:00 am to 5:00 pm, Monday to Friday, except on holidays), please use “P1” in the subject line of your email, and send it to the special Premium e-mail address provided to you by us. We’ll respond within two hours. Refer to the following table for information on the various support options and priority levels:
Target resolution times are goals. Depending on the volume and severity of tickets submitted, response times and time to resolution may vary. Occasionally, an issue may need to be escalated to our engineering team. In such cases, it may take more time to resolve the issue.
The information on this page may be changed/edited at any time.